FAQ
HOW DO I PLACE MY ORDER?
To place your order, follow these steps :
- Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products
on your cart). - ‘In my Cart’, you can either choose to continue shopping or confirm the order.
- Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
HOW WILL I RECEIVE MY ORDER?
We will ship your product to your mentioned shipping address. We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
HOW WILL I GET CONFIRMATION THAT MY ORDER IS PLACED SUCCESSFULLY?
We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. Sit back, relax and wait for your awesome designs to arrive.
I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT REALLY HAPPENED WITH MY MONEY?
- Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
- For assistance you can write to us at care@mobilefashionworld.com, we will be happy to help you out.
HOW SHOULD I CHECK THE STATUS OF MY ORDER?
- If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your MobilefashionWorld.com account.
- Once your order is placed, we will send you confirmation of your order details over email and SMS. Again, once we dispatch your shipment you will be notified via
sms . In case of any unusual event which delays your order, you would receive a special update from our end. - If you still have apprehensions, write to us at care@mobilefashionworld.com, and your issue will be addressed.
HOW DO I CANCEL MY ORDER?
- You can raise cancellation request within 24 hours after placing an order.
- After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
- If the order is already shipped, we wouldn’t be able to cancel it.
- In case you have received defected /different product, drop a mail at care@mobilefashionworld.com or reach us at +91 9871693879
- In case your query is still not resolved, please write to us at
care@mobilefashionworld.com . Our Customer Care representatives will be happy to help you
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD OR CREDIT CARD?
All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.
IS THERE ANY DELIVERY CHARGE APPLICABLE?
Yes, we do charge reasonable delivery charges depending on the no. of products order(Free Shipping order above Rs.1000)
ARE THERE ANY HIDDEN CHARGES?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Phone Case India. You pay only the amount that you see in your order summary.
- Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on care@mobilefashionworld.com
WHAT IS THE SHIPPING PHILOSOPHY OF PHONE CASE INDIA?
We promise our patrons one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.
WHAT IS THE DELIVERY TIME PERIOD?
Delivery date is dependent on the product and delivery
DO YOU APPLY ANY SHIPPING CHARGES?
Yes, we do charge reasonable delivery charges depending on the no. of products order(Free Shipping order above Rs.1000)
Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies within 24 hr. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
Prior to returning any items, please contact the Customer Service Department to Return Material and shipping instructions.
We will do our best to fulfil requests to return material. Returns accepted for items ordered should be initiated with 24 hr from product delivery.
Replacement Policy
Replacement will be done only if there are manufacturing defects and not for size issue or colour change. informed within 24 hr of delivery. and after returning the damaged goods we will replace the item within 10 to 15 business days.
If the customer paid twice for one transaction, the one transaction amount will be refunded via the same source within 15 to 20 working days.
WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU AFTER REGISTRATION?
If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.
WHAT TO DO IF I FORGOT MY PASSWORD?
Just click on ‘Forgot Password’ option and we will send it to you
DO YOU ACCEPT BULK ORDER?
Yes, we do accept bulk orders, for the bulk order related query you can just visit bulk orders section
I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues
IS THERE ANY TRIAL THEN PURCHASE OPTION AVAILABLE?
Since we sell only on our online fashion store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have
I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE POSSIBLE?
Once you have confirmed the order and we have accepted it,